Sadhya Jyotish provides astrology consultations, Kundli services, digital reports and related guidance services. Please read the following cancellation and refund policy carefully before making a booking.
If a user wishes to cancel a confirmed booking, the cancellation request must be raised within 1 hour of the booking confirmation.
If the cancellation request is received within this 1-hour period, the eligible refund will be processed to the same payment method/account used by the user to make the original payment. For example, if the payment was made through UPI, the refund will be processed through the applicable payment gateway to the original payment source. Similarly, payments made through a card, net banking or another supported payment method will be refunded to the original payment source.
The refund process may take additional time to reflect in the user's account depending on the payment gateway, bank, UPI provider or other payment service provider.
Once 1 hour has passed from the booking confirmation, the booking becomes non-refundable and cancellation requests will generally not be eligible for a refund. This is because the booking may involve reserved consultant time, personalised preparation, birth-chart analysis, administrative coordination and other arrangements made specifically for the user.
Although refunds are generally not available after the 1-hour cancellation period, Sadhya Jyotish may review genuine operational issues on a case-by-case basis.
If the same payment is accidentally charged more than once for the same booking, the duplicate amount may be reversed or refunded after verification.
If Sadhya Jyotish is completely unable to provide the booked service due to an issue on our side and no suitable rescheduling or alternative service is possible, we may offer rescheduling, service credit, replacement consultation, refund or another appropriate resolution at our discretion.
Where possible, our preferred resolution for eligible service-related issues is rescheduling the session or arranging an alternate consultant with suitable expertise.
Rescheduling depends on consultant availability and must be requested through the official support channels before the scheduled consultation slot.
For cancellation within the eligible 1-hour period, the user should contact Sadhya Jyotish through the official support channels as soon as possible and clearly mention that they wish to cancel the booking.
For any payment or service-related issue, please provide your booking code, registered phone number, payment reference/transaction ID and a clear description of the issue at shreya.sadhyajyotish@gmail.com or +91 87962 66557.
Once an eligible cancellation or refund is approved, the refund will be initiated to the original payment method/account used for the transaction.
The time taken for the refunded amount to appear in the user's account depends on the payment gateway, bank, UPI provider, card issuer or other payment service provider. Sadhya Jyotish does not control the final settlement time after the refund has been successfully initiated.
Sadhya Jyotish reserves the right to reject refund requests that are fraudulent, repetitive, unsupported by transaction or booking records, raised after the applicable cancellation period, or related solely to subjective disagreement with astrological guidance or expected outcomes.
By making a booking and completing a payment, the user acknowledges and agrees to this cancellation and refund policy.