This Cancellation Policy explains how cancellation and rescheduling requests are handled for Sadhya Jyotish online astrology consultations, Kundli reports and related digital guidance services.
Once an order or booking is confirmed after successful payment, it cannot be cancelled by the customer. Confirmed bookings reserve consultant time and may involve personalised preparation, birth-chart review, administrative coordination and digital service scheduling.
If payment is not completed and the booking is not confirmed, the customer may simply stop the checkout process or create a fresh booking with correct details. An unpaid or incomplete order does not create a confirmed service slot.
Because confirmed bookings are final, cancellation requests after confirmation do not qualify for refund. Our Refund Policy remains applicable only for limited operational issues such as duplicate payment or genuine platform-side inability to deliver the service.
Where possible, our support team may help with rescheduling instead of cancellation. Rescheduling is not guaranteed and depends on consultant availability, timing of the request and operational feasibility. Any reschedule must be confirmed by our support team.
If the customer is unavailable, unreachable, joins late, provides incorrect contact details or misses the scheduled slot, the booking may be treated as missed or completed and will not be eligible for cancellation, refund or free rescheduling.
For rescheduling support or operational issues, contact us with your booking code, registered phone number and reason at shreya.sadhyajyotish@gmail.com or +91 87962 66557.