This Cancellation Policy explains how cancellation and rescheduling requests are handled for Sadhya Jyotish online astrology consultations, Kundli reports and related digital guidance services.
Once an order or booking is successfully confirmed after payment, the customer may request cancellation within 1 hour of the booking confirmation.
If the cancellation request is received within this 1-hour period, the booking will be cancelled and the eligible refund will be processed to the same payment method/account used by the customer for the original payment, subject to successful verification of the booking and payment.
Customers are requested to raise their cancellation request as soon as possible within the applicable 1-hour period through the official support channels.
Once 1 hour has passed from the booking confirmation, the booking cannot normally be cancelled by the customer. Confirmed bookings may reserve consultant time and involve personalised preparation, birth-chart review, administrative coordination and digital service scheduling.
Cancellation requests received after the 1-hour cancellation window will generally not be eligible for cancellation or refund.
If payment is not completed and the booking is not confirmed, the customer may simply stop the checkout process or create a fresh booking with correct details. An unpaid or incomplete order does not create a confirmed service slot.
For cancellations successfully requested within 1 hour of booking confirmation, the eligible refund will be initiated to the original payment method/account used for the transaction.
The time required for the refunded amount to reflect in the customer's account may vary depending on the payment gateway, bank, UPI provider, card issuer or other payment service provider.
After the 1-hour cancellation period has expired, the Refund Policy will apply only to limited exceptional circumstances such as duplicate payment or genuine platform-side inability to deliver the booked service.
Where possible, our support team may help with rescheduling instead of cancellation. Rescheduling is not guaranteed and depends on consultant availability, timing of the request and operational feasibility. Any reschedule must be confirmed by our support team.
A request for rescheduling after the 1-hour cancellation period does not automatically create an entitlement to a refund or free rescheduling.
If the customer is unavailable, unreachable, joins late, provides incorrect contact details or misses the scheduled slot, the booking may be treated as missed or completed and will not be eligible for cancellation, refund or free rescheduling.
Customers are responsible for providing accurate booking, birth, contact and payment information. If incorrect information is submitted, cancellation and refund eligibility will still be governed by the applicable 1-hour cancellation window and the Refund Policy.
For cancellation, rescheduling support or operational issues, contact us as soon as possible with your booking code, registered phone number, payment reference and reason at shreya.sadhyajyotish@gmail.com or +91 87962 66557.
Sadhya Jyotish reserves the right to review cancellation and rescheduling requests based on booking records, payment records, the time of the request and applicable service conditions. Requests that are fraudulent, repetitive or unsupported by booking or payment records may be rejected.